I've replaced Drs. Name with Dr. Anonymous and the practice name with THE HOSPITAL to protect identities.
Alright everyone...I want to share my experience I had today with a highly regarded specialist here in NY. It's going to be long winded....and I am going to try and write this as honestly as possible, and with as little bias as I can, since of course it relates to Rico, and I love him so much.
My goal is simply to share an account of my experience and have you draw your own opinions.
Some of you know, I've been seeking out a solution for Rico's stenotic nare, and soft palette surgery. After many recommendations to this surgeon, as well as Rico's primary vets recommendation, I decided to schedule his pre-op exam/consultation there. The consultation fee was $197.00.
I arrive for my appointment, and was taken on time. We were brought into a room, and told someone will be in shortly. The vet tech arrived, asked me some simple intake questions, and told me she was taking Rico to get his vitals done and to see the doctor in the back—I should wait in the room. Immediately I stopped her, and said, I'd prefer to meet the doctor first, prior to any exam. She seemed perplexed, but obliged and began to take his pulse and temperature. She then said, Dr. Anonymous will be in shortly.
Dr. Anonymous enters the room with an intern, and before saying hello, he looks at Rico and says, please take the dog off the table, he then introduced himself and the intern. He proceeds to tell me he doesn't like dogs on the table in case they jump. Rico remained on the floor the entire remainder of our visit. He never looked at, or touched him once.
Dr. Anonymous then turns to the intern who is crouched on the floor with Rico and says, "Did you check his heart" the intern replies, "it's good".
The remainder of the 20 minute or so conversation between Dr. Anonymous and I, was in fact very much so, detailed and good information as far as I was concerned. We volley back and forth with questions and answers and I could tell he knew I'd done my research, and that he needed to switch gears to trying to gain my acceptance of his ability as a veterinarian.
Switching gears, I asked a question about healthy paws pet insurance and how THIS HOSPITAL deals with direct payments, as healthy paws has already pre-authorized his surgery. He told me he was going to send in a manager, to go over that and she will give me the pre-surgical estimate, and that he was going to take Rico back now for the tech to check his vitals—I tell him she already has... he replies, "ok then we're done, I'll send in the manager" and he leaves the room.
The manager arrives in the room with an estimate totaling $7,016.21, and proceeds to tell me verbatim, "We prefer direct payment from you, because healthy paws is hard to get in touch with".
Now for those of you who have had this surgery done, this is for his Nares and Soft Palete Reduction.
I thank her very much, proceed to the desk and pay my consultation fee.
Within minutes of me leaving the office, my phone rings... it's healthy paws, letting me know they've received THE HOSPITALS request for authorization and they've approved them for direct payment.
Now to me, if I take myself out of this situation, and look at it as a whole, I can't think of anything motivating THE HOSPITAL, other than money.
In conclusion, I've decided THE HOSPITAL, does not have Rico's best interest at heart, and I will be following up with ANOTHER HIGHLY RESPECTED SURGEON.
If you've made it though this whole rant—thank you for taking the time to read! I welcome everyone's positive and/or negative feedback!